Phew!
Well, Cause Marketing Forum 2011 is finally behind us, and boy, what a conference it was. Five hundred individuals from agencies, non-profits and corporations alike, all driven by social good, gathered together in Chicago for three days of cause marketing goodness. Sessions were had, networking was done, and we’re confident that everyone came away with a better understanding of where the industry is heading in the next year.
One of the hot topics during the conference was measurement.
Questions such as “How do I measure the impact to my brand?” and “How do I quantify engagement?” were asked time and time again, and addressed by various presenters, each with their own opinions on the matter.
What do we think cause marketers should be measuring?
Here at Giveo, we’ve seen that measurement for Web, mobile and social media is still largely focused on brand-level metrics like site visits, views, number of fans, and number of followers. What’s encouraging is that the discussion is slowly starting to include looking at conversion, and not just big picture numbers. Sure, you had 500 visitors to your site today, but did any of them donate? And how much did they donate? Did they buy your partner’s products?
So this leads us to the question that will define social media marketing:
How do we tie social engagement metrics to real conversion?
During her presentation, Kami Watson Huyse of Zoetica discussed how folks are focused on measuring social engagement, which is great. We also want to help people marry social engagement with real conversions, like donations, product sales, and petition signatures.
For instance, let’s clearly connect the impact of 5,000 new Facebook followers and 3,000 social shares with the amount of donations made or products sold during the campaign. Engagement is the base of the pyramid; without engaged and loyal fans and followers you would have a hard time finding new donors. This progression of thinking will help us better convert loyal fans and followers into donors for a cause.
What’s Next?
These are just a few of the questions that Giveo has been working to answer for non-profits and corporations alike. We help brands and non-profits engage with their followers and fans on social media sites and make the act of donating easy and clean though our white-label software. Additionally while helping to convert fans and followers to donors, Giveo’s software provides insightful statistic on whom your donors are and where they are coming from.
Social media offer promotional access to constituents and consumers that cause marketers can no longer ignore, but must also measure. We had lots of discussions around measurement last week, and we all know that the industry is heading into a bright and exciting future.
We Can Help!
If you want to be at the head of the caravan, contact Giveo today and see what we can do for you and your cause.