Efforts For Good: Cause Marketing on a Massive Scale, Done Right.

This week on Efforts for Good, we’d like to give you an insider look into an incredible campaign. For the past few years, Chili’s restaurants have partnered with the St. Jude Children’s Research Hospital to run the “Create a Pepper” campaign, an internet-based effort to garner the largest donation in the hospital’s history.

Through this annual effort, Chili’s and St. Jude Children’s Research Hospital have invited guests to make their own custom pepper logo with an impressive array of digital art tools. Once their masterpiece is complete, they can share it with their friends via personalized link, through Facebook and on Twitter.

In the past, Pepper’ers have been able to make an individual donation to the St. Jude Children’s Research Hospital after designing their pepper logo, but this year they’ve kicked it up a notch.

Pass-A-Pepper” enables do-gooders to create their own personal link that they can then pass on to their family and friends. The more donations they receive via their link, the more awesome deals they receive from Chili’s.

The “Virtual Gift Giver” allows a contributor to donate a minimum of $5 in a friends name and send a virtual pepper logo via Facebook to that friend’s wall. Your gift not only helps children at the St. Jude Children’s Research Hospital, but shows your friends how much you care about them. Win-win!

Chili’s has been working steadily toward a 10-year goal of $50 million in donations for the St. Jude Children’s Research Hospital, and as a thank you to all those who are making their dream a reality, they’ve established “The Big Day.

On September 26th, 2011, Chili’s asks you to come into any of their restaurants across the country and have a meal. 100% of their net profits from that day will be donated to the St. Jude Children’s Research Hospital and all of its brave residents.

So go ahead! Create your perfect pepper, share it with your family and friends, donate to the St. Jude Children’s Research Hospital and become a part of this incredible campaign that, should their goal be reached, will become the largest single donation to the St. Jude Children’s Research Hospital in it’s history.

When you create your pepper, post the link to our Facebook wall or in our comments. We’d love to see them!

 

 

 

 

 

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Why is Giveo Excited for TEDxBoulder 2012? We’ll Tell You!

As many of our fans and readers know, Giveo Inc is headquartered in Boulder, CO, right at the base of the Rocky Mountains. While we love the beautiful weather, healthy living and friendly folk that Boulder is known for, one of my personal favorite things about this city is its tech community. Almost weekly, one can participate in various (and mostly free) events set up and run by those in the Boulder’s thriving start-up scene. I’ve attended a great deal of them, large and small, and enjoyed every minute of it.

But there is one event that, since its debut last year, Boulder has anxiously waited for on bated breath. Oh yes, I’m talking about none other than the esteemed TEDxBoulder. Surely you’ve heard of TED Talks: “Riveting talks by remarkable people, free to the world.” They’re meant to captivate, stun and inspire, and for millions around the world, they have done just that. But last year, Boulder hosted the very first TEDxBoulder, “x” being an independently organized TED event.

Now, having been new to Boulder at the time, of course I was beyond excited to attend this prestigious tech event. Sadly for me, however, my dream was cut short when I realized that TEDxBoulder was smack dab in the middle of my family reunion that was taking place on the other side of the country. “Next time.” I vowed after hearing what incredible presentations I missed. And finally after a year of waiting, my time has come.

As if it was possible, September 24th’s TEDxBoulder became even more appealing to me when they released the speakers list; two of the presenters are Giveo clients, past and present. Talk about exciting!

The first is Chef Ann Cooper, celebrated author, chef, educator and advocate for better food for all children. She is the co-founder of the Food Family Farming Foundation’s Lunchbox Project, an organization we’ve been working with for quite some time, as you may remember from our earlier blog posts. F3 is also the managing partner for Michelle Obama’s Let’s Move Salad Bars to Schools initiative, whose platform is powered by Giveo technology. At TEDxBoulder, Chef Ann will be discussing “Lunch Lessons: Changing the Way We Feed Our Children”, further advocating her deep-seeded belief in the link between food, family, farming and our children’s health and wellness.

The second is The Unreasonable Institute’s Daniel Epstein, a man who has consistently immersed himself in promoting social and environmental good though entrepreneurial efforts. Last year, Giveo worked with UI to build a platform that would support their mentor-driven acceleration program, which in turn improved the lives of tens of thousands around the world. During his presentation at TEDxBoulder, Epstein will be talking about “Developing Entrepreneurship” and how it’s the answer to nearly all issues that humanity faces today.

Needless to say, our whole team is pretty excited for these, and all the other presenters at this year’s TEDxBoulder. Haven’t gotten you’re tickets? Make sure you do! Last year’s event sold out.

To learn more about Chef Ann Cooper, F3 Foundation, The Lunchbox or Let’s Move Salad Bars to Schools, be sure to check out their websites. You can also follow Chef Ann on Twitter. Want to learn more about Unreasonable Institute and how they’re changing the world? Head over to their site, or strike up a conversation with Epstein on Twitter. We’ll see you on September 24th at TEDxBoulder!

 

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NTC 2012 Session Voting: Birds of a Nonprofit Feather Flock Together

NTC, or the annually held Non Profit Technology conference, has officially opened their voting for 2012’s installation! As NTEN states themselves on their site, “If you’re looking to reach the nonprofit sector, there’s no better place to show off your latest and greatest products and services.” So needless to say, we’re already looking forward to next year!

Giveo has proposed a session entitled: Beyond The Like: Social Media Birds of a Feather. Essentially, we’ll be gathering social media managers, community managers, marketers and frankly, anyone who is interested, together for a discussion of the good, the bad and the ugly of social networking in the nonprofit world.

So what do you get out of this? Well, you not only get to meet other social media managers and expand your network, but you can learn how peers are solving similar problems regarding nonprofit social networking. Additionally, you will be able to discuss challenges associated with measurement and return on investment.

Sound awesome? We think so too! Voting is super easy: no registration required. Just navigate on over to the NTC 2012 sessions and vote the session up. In the mean time, if you have any questions about social media for nonprofits, don’t hesitate to tweet them to us @Giveo, or shoot us an email at hello@giveo. We’ll see you at NTC 2012!

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Getting to Know You: A Rodgers & Hammerstein Approach to Understanding Your Audience

Are you an expert on your audience, like Anna was on The King, in the classic tale of “The King and I”? Do you have a deep understanding of the people who give to your mission? To determine successful, strategic marketing efforts, rich data to is required.

Do you know who your supporters are?
Do you know what their interests are? Do you know why they support your mission and not another? These are the questions you should be asking about the people who donate to your organization, attend your events, sign your petitions and contribute time to your cause.

In my experience, many nonprofits are spending, spending, spending to execute marketing efforts to a general audience, yielding little return because the audience isn’t defined. This method is less than ideal.

Understanding your audience is vital to the success of your marketing efforts.

Why should you care?
You have a marketing plan, right? Are your marketing efforts effective? Are you talking to your audience about issues they care about? If you understand the interests and demographics of your audience, promotions can be more strategic, relevant, and in the end, significantly more effective.

Understanding the make-up of your supporters offers your organization the ability to influence their behavior and drive those people to a determined action.

You have sponsors, right? Are your sponsor relationships effective? Are you able to illustrate to current and potential sponsors why they should invest in your organization and who they will reach by doing so?

There are millions of nonprofit organizations out there, talking to your donor and soliciting your potential sponsor. Understanding your constituents can differentiate your organization. Knowing your supporter-base, gives your organization the advantage of being able to communicate more effectively, drive action and illustrate tangible value to sponsors.

What do you need to know?

  • Demographics – People in Texas have very different interests than people in New York. Women respond very differently to messaging than men do, twenty-somethings get their information from completely different sources than people in their sixties. This is what you need to be considering when composing content and planning your integrated marketing efforts.
  • Purchase Behavior – What do your donors spend their money on? What lifestyle groups do they fall into? Where do they do most of their shopping? Online? Retail? Knowing the buying behavior of your supporter gives you better insight into which corporate partners you should be soliciting and where your cause marketing dollars should be spent to drive conversions.
  • Donor Behavior – Are the people in your pledge list likely to donate? Are the folks in your donor list really most likely to donate to causes related to yours? What are they motivated by? Knowing donor habits will help you convert specific segments to a desired action.

Ok, I get it. Now what?
Most likely, your organization has some demographic information on the folks in your database. Maybe you know gender, age and location. I’m assuming you would like to know more.

Giveo can help you improve your outreach efforts by providing insights into traits such as marital status, income, buying behaviors, lifestyle, donor likelihood, etc.

What traits would you like to know about your audience?

Andrea Steffes-Tuttle, Client Services Manager for Giveo. Email Andrea: andrea@giveo.com

 

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What Should I Do With My Nonprofit’s Facebook Fans?!

You got 5, 5000, or 5,000,000 new followers! So what?

Here’s a conversation I’ve been waiting to have since 2004.  Last week I was talking to a colleague who runs fundraising (email, direct mail, DRTV, etc.) for a large organization that went something like this:

He says, “We’re done getting new Facebook fans now that we have 1,500,000.”

“Done?” I asked.

“Yes, we’re no longer spending money on getting more fans.  We’re going to spend money on figuring out who our current fans are, what they want and how to get them to help us better.”

“Thank G-d,” I said.

Since 2004, we marketers have been investing (collectively millions) to build a fan following on Facebook.   Now, millions of dollars in, the boss wants to know what we got for our investment.

And, you’ll probably say “We got a bazillion fans and a gazillion shares and a trillion comments!”  You probably know that some donations generally came from Facebook.

And while these things are great metrics of engagement with your brand, how many of us can say how many donations we’ve received from Facebook fans?  How many of our fans have volunteered with one of our affiliates? What is the average lifetime value of our Facebook fans?

Hard to say, right?  So, I’m suggesting we develop a new framework to measure the impact of our Facebook marketing (and all marketing for that matter).

Let’s Develop a Measurement Framework for Cause Marketing
Call me a dreamer, but here are the core principles of our new framework. It must:

  1. Transcend engagement solely on Facebook (or insert-medium-name-here). We’ve got to know what people are doing across media (Facebook, our Web site, email, mobile devices, in person at events, direct mail, etc.).  Can you tell me how many of your Facebook fans are on your email list?  Consumer data integration across media is one of the toughest nuts to crack, but it’s becoming easier and cheaper to do.
  2. Consider what happens over time, not at a single point in time.
    We need to be able to measure audience composition, promotion and response as it changes over time. This way we’ll be able to associate (and brag about) our marketing activities that caused a massive increase in engagement.
  3. Include dimensions that measure engagement across brand, program (or cause), and direct levels. We must be able to measure what people are doing beyond Facebook. Are they visiting our Web site, making donations, volunteering, or none of these?  Check out this series of articles from Beth Kanter that emphasizes the need to measure what happens beyond the “Like.”

I’m excited to work on developing this new framework here at Giveo. Help me out.

Would you add any more principles to the framework?

 

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Don’t Let Your Data Be Lazy

In today’s digital marketing era, data is king.  With Facebook Connect, Twitter and other 3rd party account log-ins, there is mass amounts of data to consume.  On top of this, marketers have invested millions of dollars in technology, data aggregators, staff and resources to try and understand their online audience.  They have captured all this user data, but have no idea what to do with it.  If your data are underperforming, they might as well be lazy.

How can we get your data off their butts and contributing better to our marketing decisions and activities?

The Challenge
Organizations that know how to properly analyze and use data, tend to make better decisions, resulting in higher impact campaigns, bigger donor contributions, and larger new-donor cultivation.

Here are three things you can do as an organization to help better understand and use your data:

  1. Knowing is half the battle. All the expensive tools in the world won’t help you read your data, unless you understand what you are looking at.  Everyone involved with decision making, managers and coordinators alike, should have a basic knowledge and understanding of the data and analysis.
  2. Stories about your data. You have the tools needed to gather the data, the team ready to analyze the data, but what is it telling you?  A story.  Data, tells a story about the user, from their socio-economic class, lifestyle choices, purchases, like, dislikes, and many other things.  Use what the data is telling you and create a visualization that puts your data into perspective.  The easier it is to depict the data, easier it is from someone to understand and use it.
  3. Sharing is caring. Sharing and collaborating your data with outside sources sound scarier than it actually is.  After analysing and understanding your data, use other data sources to collaborate with yours and get a fuller detailed picture of the impact your data is telling you or see where your organization is coming up short and act upon it.  Sharing allows other organizations to also make informed decisions on how they can help underserved areas.

Still confused and not sure where to start?  Check out some other great resources from Beth’s Blog on, “How Nonprofits Use Data”,and Holly Ross’ “Four Ways Nonprofits Can Increase Their Impact.”

Where to Start
So where do you begin?  Probably where you communicate with your audience the most, your email list.  At Giveo, we’ll help you gain valuable insight into what makes your email list tick.  We’ll find where your email list shops, the lifestyle they live, and help you gain the information you need to get their attention and create successful campaign.  If you need help getting started, get in touch with us.

For those rich in data and insight, can you share any other important tips to help organizations understand their data?

 

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The Roots of Cause Marketing & Crowdsourcing at SXSWi: Vote for Giveo’s Panel

In the past year alone, cause marketing, crowdsourcing and crowdfunding have become popular buzzwords in the marketing world. From Kickstarter to the Pepsi Refresh Project, crowdfunded and crowdsourced projects are beginning to define a new era in business.

But what makes a good crowdsourcing campaign? Can anyone successfully run one? Heck, can I do it? Being such a hot topic in today’s business world, we know thousands of you are thinking these exact questions. That’s why we invite you to vote for our SXSWi 2012 panel, “Crowdsourcing for Good: Anatomy of a Good Campaign.

Along with CauseBeats, a crowdsourcing platform that connects popular artists with their fans in the name of cause, Giveo will be answering the following questions about crowdsourcing:

1. How can I plan a crowdsourcing campaign without reinventing the wheel?

2. How can I promote the campaign using low cost/no cost digital media?

3. How can I select and engage nonprofit and commercial partners?

4. How can I set expectations and measure the success of the campaign?

5. Who has run the most successful crowdsourcing campaigns for social good?

So why should you vote for Giveo in the SXSW Panel Picker 2012? After all, there are over 150 proposed panels in the Greater Good / Charity / Nonprofit category!

We’ll begin at the most basic level of crowdsourcing and explain how you can use them to benefit your cause marketing campaign, nonprofit or personal business. You’ll learn how to utilize social media to promote your crowdsourcing campaign, and how you can successfully engage and measure it’s impact.

So don’t get left in the dust! Vote for CauseBeat’s & Giveo’s “Crowdsourcing for Good: Anatomy of a Good Campaign” and learn how your nonprofit or cause marketing effort can benefit from a well-executed crowdsourcing campaign at SXSWi 2012!

Vote Now for “Crowdsourcing for Good: Anatomy of a Good Campaign”

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Efforts for Good: Eco-Cycle Wants to Stop Junk Mail in Boulder County

Did you know that junk mail, while a 30-second daily headache to you, has caused an almost incurable migraine for the forests of northern Canada? It’s trees are being cut at a rate of 2 acres per minute, 24 hours a day, to produce more than 109 billion pieces of junk mail in the US each year.

You’re sick of junk mail. The environment is more than fed up. So why doesn’t someone do something about it? Enter: Eco-Cycle.

Starting today, Eco-Cycle has launched an incredible campaign entitled “Stop Junk Mail for GOOD.” Through a partnership with Catalog Choice, their goal is to help Boulder County residents and businesses stop getting unwanted junk mail for free, a service which normally costs $20 a person.

In an effort to prevent the equivalent of four Rocky Mountain National Parks from being destroyed each year, Eco-Cycle is asking for your help by supporting their campaign with a small donation.

Together with Eco-Cycle, we can help reduce junk mail distribution, something that according to a national poll, 80-90% of us didn’t ask for or want in the first place. To learn more about their Stop Junk Mail for GOOD service, or about the other fantastic services Eco-Cycle provides Boulder County, visit their website.

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Efforts for Good: The Lunchbox Project Social Media Challenge

Over the past two months, Giveo has been working with The Lunchbox Project to improve their engagement on Twitter and Facebook. Each week, Giveo’s Social Media Manager drafted a schedule of tweets and Facebook posts that educated and engaged supporters of The Lunchbox and drove traffic to related topics and their website. Along the way, we tracked their progress. The improvements that were made were incredible!

Remember the phrase quality over quantity? We believe that to be true. While your Facebook page might have a lot of “likes”, what is the point if you’re not interacting with them? While working with the Lunchbox, post views on Facebook increased 61% and post feedback increased 105%. Additionally, both weekly and monthly interactive users increased. Fans respect a brand that takes time to interact with them, and when the Lunchbox kicked their engagement up a notch, it paid off.

Twitter interaction increased significantly as well. Not only did weekly follower growth on Twitter increase an astounding 183%, but unique re-tweeters, total re-tweets and total @ mentions improved considerably since week one.

As a result of the Lunchbox’s increased fan and follower engagement, their Klout score (a standard measure of authority in the social network realm) increased 8 points in 8 weeks. Additionally, the Lunchbox moved from a “casual / listening” Twitter user to a “Networker”, which is defined as someone who “knows how to connect to the right people and share what’s important to their audience.” We’d say that’s a pretty accurate description of the Lunchbox team!

Want results on Facebook and Twitter like the Lunchbox had, but not sure where to start? Contact Giveo today! We’d love to work with you and help give your cause a voice you can be proud of.

 

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Efforts for Good: Giveo Charter Client All-Stars!

This week on our Efforts for Good series, we’ve decided to mix it up a bit. Instead of featuring one awesome client’s efforts to make our world a better place, we’re giving you a peek inside the campaigns of what we like to call “Giveo Charter Client All-Stars”

Having officially launched just a few months ago, Boulder B-Cycle has taken the city of Boulder by storm. But like most non-profits, they couldn’t have done it without the help of their donors. Using GiveoFuel, B-Cycle was able to run multiple level campaigns allowing supporters to donate any amount they wanted, or join the ranks of “Founding Member”, “Honor Roll” or “Handlebar Club”, offering different incentives for each level. They also utilized our email campaign solution to help foster their fundraising efforts.

The end result? Well if you live in Boulder, you’ve seen the end result cruising around town. Boulder B-Cycle has become highly successful, and couldn’t have done it without the success of their campaigns on Giveo.

Flobots took a slightly different approach for their multi-campaign efforts. As one of our first clients to utilize the new platform, they focused on a hyper local push involving local businesses in the metro-Denver area to raise money for their music mentorship program. Their efforts were highly successful, with each school raising significant funds to inspire the futures of children who need it most.

Using the Giveo platform in conjunction with integrated marketing efforts, Denver Post’s Season to Share was able to successfully promote their yearly fundraising effort. Their personal favorite feature of the Giveo platform was their ability to update photos and copy without a hitch along with the viral aspect that the platform provided, allowing them to spread their message and increase awareness.

Our final Giveo All-Star is Nurse Family Partnership, who during the holiday season was recognized in an editorial in the New York Times which drove significant traffic and donor interest. Through the use of our platform, Nurse Family Partnership was able to take advantage of that interest and offer supporters the opportunity to learn more about the organization, donate and share their support in online channels.

As illustrated by our Giveo All-Star charter clients, Giveo’s solutions offer organizations a flexible tool to suit their needs to drive awareness and engagement. If you believe this type of promotion and flexibility is something that can benefit your nonprofit, get in touch today! We’d love to be a part of helping your cause change the world.

 

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